Customer Services

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Services Centers


Experience great customer service at our Outlets:


NAIROBI SHOPS LOCATION
PARKSIDE STORE Mombasa Road, Parkside Towers Building
KOINANGE STORE Koinange Road, Uniafric Building
SARIT CENTRE STORE Peponi Road, Sarit Center Building
TRM STORE Thika Road, Thika Road Mall Building
GREENSPAN STORE Savannah Road, Greenspan Mall Building
OVAL SHOP The Oval Building Ground Floor
THIKA SHOP Thika Bazaar Ground Floor
YU SHOP Kenyatta Avenue, Gilfillan Building Ground Floor
PRESTIGE SHOP Prestige Plaza Ground Floor
VILLAGE MARKET Village Market 1st Floor
JUNCTION Junction Mall, 2nd Floor
WESTGATE Westgate Shopping Mall, 1st Floor
GARDEN CITY Garden City Mall, Ground floor
REGIONAL SHOPS LOCATION
MOMBASA MOI AVENUE STORE Moi Avenue Road, Khamisi Building
MOMBASA NYALI STORE Malindi Road; City Mall, Nyali, Mombasa
ELDORET STORE Uganda road-Road, Bargetuny Plaza Building
NYERI STORE Gakere Road, Mbaki-Building
KISUMU STORE Oginga Odinga Road, Nyanza Picture Place Building
KAKAMEGA STORE Kakamega kisumu Road, Building Megamall
EMBU STORE Kubukubu Road, Njue Plaza Building, Embu
MTWAPA SHOP Mtwapa Mall, Ground Floor
KERICHO SHOP Nenyon Plaza, Ground Floor
MERU SHOP Tuskys Plaza, Ground Floor
NAKURU SHOP Supreme Plaza, Kenyatta Avenue

Services available at our Customer Experience Outlets include:

  • Airtime sales
  • Airtel Money transactions
  • SIM Replacement
  • SIM Registrations(KYC)
  • Prepaid Activations
  • Postpaid Activations
  • Device Sales
  • Bill Collections
  • Customer Service 15