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What are the new requirements for registration?

  • You must sign the form
  • Indicate your ID number on the Form
  • Attach a copy of your original ID. It should be of both front and back

Why is registration important to the Customer?

Communications Authority of Kenya (CAK) has set out new regulations for registering a customer.

The new regulations will apply to both existing customers and new customers. This means that ALL existing customers will have to register afresh. Failure to this and in line with the Government directive, your line could be disconnected.

As per the new regulations, a physical registration form is a mandatory requirement.