Airtel Zawadi is a scheme that rewards faithful Airtel customers with special privileges and rewards. The customers receive loyalty points upon consumption of Airtel products & services paid for. The customer experience is as below.
Dial *326# and press:-
- To check your points
- To redeem points
- To enroll
- To transfer points
- To set or change pin
- To resend Voucher
- To cancel Voucher
- To de Enroll
To enroll, Dial *326# and reply with 3
Enrolled airtel customer on Zawadi program get to earn 1 point for each Kshs. 10 spent using airtel services. Airtel Services that will earn one points are
- Browsing Internet / Data usage in general
- Any chargeable transaction on Airtel Money.
Earn points daily for being active on the network
Airtel enrolled subscribers will be able to earn 1 point for each Kshs 10 spent while using their airtel line to call, SMS or when they use internet data.
Through Airtel Money
All Airtel customers enrolled on Airtel Zawadi will earn points for chargeable Airtel Money transactions.
Customers will be able to redeem their Zawadi points by:
- Dialing *326#;
- Press OK,
- Replying with 2.
The points are redeemable for:
- Internet Bundles
- Devices & Accessories
- To share your Zawadi points dial *326# and select option 4. Then key in the recipients number, amount of points to be shared, enter your PIN number and press OK.
To change your PIN dial *326# and select option 5. Key in the old PIN followed by the new PIN then press OK to confirm that the PIN has been changed.
To exit from the program, you can:
- Dial *326# select option 8 and press OK to confirm
- Contact the Call Centre on 100
Visiting our Airtel Shops
Your enrollment can also be terminated (Involuntary Termination) if:
- Your line is terminated (Postpaid customer)
- Your line has been blacklisted for KYC or any other reason
- Your line is rendered inactive(after 90 days of no revenue generating activity)
For any of the cases above, the Zawadi points will be forfeited and will not be redeemable.
ZAWADI Customer MENU Interaction
How to redeem airtime
To check balance of airtime redeemed dial *131*8#
How to redeem DATA bundle
To check balance of airtime redeemed dial *544#
How to redeem devices
IF airtel shop lacks the device above
IF no airtel shop near you
How to use a Zawadi Discount voucher