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Airtel Zawadi


Airtel Zawadi is a scheme that rewards faithful Airtel customers with special privileges and rewards. The customers receive loyalty points upon consumption of Airtel products & services paid for. The customer experience is as below.


Dial *326# and press:-

 

  1. To check your points
  2. To redeem points
  3. To enroll
  4. To transfer points
  5. To set or change pin
  6. To resend Voucher
  7. To cancel Voucher
  8. To de Enroll

Enrollment

To enroll, Dial *326# and reply with 3


Earning Points

Enrolled airtel customer on Zawadi program get to earn 1 point for each Kshs. 10 spent using airtel services. Airtel Services that will earn one points are

  1. Calling
  2. SMS
  3. Browsing Internet / Data usage in general
  4. Any chargeable transaction on Airtel Money.

Earn points daily for being active on the network

Airtel enrolled subscribers will be able to earn 1 point for each Kshs 10 spent while using their airtel line to call, SMS or when they use internet data.


Through Airtel Money

All Airtel customers enrolled on Airtel Zawadi will earn points for chargeable Airtel Money transactions.


Redemption

Customers will be able to redeem their Zawadi points by:

 

  1. Dialing *326#;
  1. Press OK,
  2. Replying with 2.

 The points are redeemable for:

  1. Airtime.
  2. Internet Bundles
  3. Devices & Accessories

Points Sharing

  1. To share your Zawadi points dial *326# and select option 4. Then key in the recipients number, amount of points to be shared, enter your PIN number and press OK.

Change PIN

To change your PIN dial *326# and select option 5. Key in the old PIN followed by the new PIN then press OK to confirm that the PIN has been changed.


De-Enrollment

To exit from the program, you can:

 


  1. Dial *326# select option 8 and press OK to confirm
  2. Contact the Call Centre on 100
  3. Visiting our Airtel Shops

    Your enrollment can also be terminated (Involuntary Termination) if:
     
  1. Your line is terminated (Postpaid customer)
  2. Your line has been blacklisted for KYC or any other reason
  3. Your line is rendered inactive(after 90 days of no revenue generating activity)

For any of the cases above, the Zawadi points will be forfeited and will not be redeemable.

 

 

ZAWADI Customer MENU Interaction


  Steps

How to redeem airtime

  1. Dial *326#
  2. Select option 2 "to redeem"
  3. Select option 1 "Free airtime"
  4. Select desired airtime option from list presented

 

To check balance of airtime redeemed dial *131*8#

How to redeem DATA bundle

  1. Dial *326#
  2. Select option 2 "to redeem"
  3. Select option 2 "Free Internet"
  4. Select desired airtime option from list presented

 

To check balance of airtime redeemed dial *544#

How to redeem devices

  1. Dial *326#
  2. Select option 2 "to redeem"
  3. Select option 3 "Free Phones & Accessories"
  4. Select desired phone model/brand
  5. Select desired phone
  6. Receive SMS from ZAWADI with Voucher to present to airtel shop
  7. Walk in to airtel shop and present voucher for collection of device

 

IF airtel shop lacks the device above
Request shop to take your details i.e. Name, ID No, Location of residence & Redeemed Phone type. You will receive communication from airtel in 24 Hrs.

OR

IF no airtel shop near you
Call 100 Customer care and share the details above highlighting you do not have an airtel shop near you and would like to know where to pick device you have redeemed.  Provide your details i.e. Name, ID No, Location of residence & Redeemed Phone type

How to use a Zawadi Discount voucher

  1. Dial *326#
  2. Select option 2 "to redeem"
  3. Select option 4 "Discount Voucher"
  4. Enter Amount of cash you would like to have as a discount for the item you desire to pick from the airtel shop. NB: 3 Zawadi points = 1Kshs cash discount
  5. Receive SMS from ZAWADI with Discount voucher to present to airtel shop
  6. Share Discount voucher with airtel shop agent to process the discount amount for any item you desire to pick from that airtel shop