Is Your Airtel Money Account Registered / Activated?"

To know whether you have an active Airtel Money account or not, dial *778# on your phone and see the corresponding message below.


Customer Status Message to receive when you dial *778# What To Do

Customer Not Registered

"Dear Customer You are not registered for Airtel Money. Kindly visit an Airtel Shop near you with a valid NRC / Passport"

Visit any of the nearest Airtel Shops Near you with either a National Registration Card, Valid Passport  or Valid Driver's License and your account will be registered for you

     

Customer Registered but not activated

Dear < First Name, Last Name> Welcome to Airtel Money, To get Started Please Select
1. To Proceed
2.  To report  Wrong Name

If you select option 1. continue with the instructions and enter 1234 as the activation PIN(i.e. the Default PIN). Then enter your new PIN which can be any 4 numbers except 1234.
If you select option 2. Visit any of the nearest Airtel Shops Near you with either a National Registration Card, Valid Passport  or Valid Driver's License and your account details will be updated.

     

Customer Registered and Activated

Welcome to Airtel Money
1.Send Money
2.Get Cash
3.Make Payments
4.Buy So Che Pack or Airtime
5.MasterCard Prepaid
6.My Account & My PIN

Feel free and Transact all you can. Remember to keep your PIN secure and visit your Nearest Airtel Money Shuwa Shuwa agent for any Deposits that you need to make

     

Customer Registered and Activated but may have forgotten PIN

Welcome to Airtel Money
1.Send Money
2.Get Cash
3.Make Payments
4.Buy So Che Pack or Airtime
5.MasterCard Prepaid
6.My Account & My PIN

After Attempting to change their PIN by selecting option 6."My Account" then option 2. Change PIN and failing to remember their PIN, the customer must then Visit any of the nearest Airtel Shops Near your area with either a National Registration Card, Valid Passport  or Valid Driver's License and their PIN will be reset after the customer has been proved to confirm the account is theirs