Shuwa Shuwa


Shuwa Shuwa is about the power of a kept promise, it is a service guarantee that assures customers availability of float (money) whenever they visit a Shuwa Shuwa branded booth or outlet. Look out for this Shuwa Shuwa sign to get guaranteed SEND and RECEIVE service.



Airtel Money Shuwa Shuwa FAQs


What Is Airtel Money Shuwa Shuwa?

Shuwa Shuwa is a campaign to reposition Airtel Money as a reliable & trustworthy money transfer Service to customers. It will be the new brand that will be affiliated with Agents who will guarantee service availability in the form of Float and cash for customers to transact.


How Will Customers Know An Agent Is A “Shuwa Shuwa” Agent?

These agents will have a special logo that will be put on their outlets (Booths, shops, etc.) to identify them as Shuwa Shuwa agents.


What Is The Objective Of The Shuwa Shuwa Campaign?

The objective is to reposition AM as a money transfer business, this campaign will introduce the service guarantee to be offered at all Shuwa Shuwa agents across the country. At these agents customers will be assured of float availability.


Does The Shuwa Shuwa Campaign Affect Any Of The Other Products And Services On Airtel Money?

No, it doesn’t. All other products and services will remain the same


What Will Happen To The Agents That Do Not Have The Shuwa Shuwa Logo?

Agents without the Shuwa Shuwa logo will continue to transact like before, however, customers will only be assured of float & service guarantee at Shuwa Shuwa agents



GET 100% BONUS ONLY WHEN YOU GET YOUR SO CHE VIA AIRTEL MONEY


How can i buy a SO CHE pack on Airtel Money

  • Dial *778#
  • select option 4. Buy a So Che Pack or Airtime
  • Then Selects option 1. So Che Pack and pick your preferred So Che Pack and get 100% Bonus on your pack purchase

Are there any charges to buying a SO CHE Pack with Airtel Money?

There are absolutely NO CHARGES to buy a So Che Pack on Airtel Money


Are there any differences when you buy with Airtel Money?

When you Buy Your So Che Pack Using Airtel Money you get 100% Bonus on your Pack Purchase


What are the benefit of buying A So Che Pack through Airtel Money?

  • YOU GET 100% BONUS
  • Its Quick And Convenient - No Need to buy Airtime then buy a So Che Pack, Buy one directly with your E-value on Airtel Money

For More information, click here



25% Top Up Bonus - FAQs


Question: Who Is Eligible For This Promotion?

Answer: Airtel Money registered customer who have an active Airtel mobile number and perform a transaction on Airtel Money. (Postpaid customers, Dealers, Agents and corporates are not eligible)


Question: What Are The Terms And Conditions?

Answer: 5MB Promotion Rules

  • 5 MB of Data for any transaction made between K1.00 to a maximum of K5, 000.00
  • Bonus Data Valid until 23:59 hrs. On the Day of purchase
  • Bonus Data use supersedes current bundles that the customer may have on their phone
  • Customer will require a Data able handset to enjoy the reward
  • Reward is not transferable and non-convertible. Cannot be added to existing PAYG/ Bundle allocation and cannot be transferred using Me2U
  • Offer available for both the STK and USSD menu transactions (*778# and *121#)

25% Promotion Rules

25% Bonus on Any Airtime Purchase equal to and above K1.00 to a maximum of K5, 000.00

  • Bonus Valid until 23:59hrsof the Day of purchase
  • Bonus valid for ON NET VOICE AND SMS ONLY
  • What tariff applies to the bonus?
    • Voice K0.015/Sec
    • Sms K0.20/Sms

Who Gets The Bonus?

Answer: Bonus is Valid for OWN NUMBER PURCHASE of Airtime only Airtime purchase for other numbers will not attract a bonus


Question: What Can The Bonus Be Used For?

Answer: Data usage is not limited. Airtime Bonus limited to On- net voice and Sms only


Question: Who Gets The Bonus?

Answer: Any Airtel Money customer that performs the required Airtel Money transaction from their Airtel Money registered MSIDN

  • Airtime purchase 25% bonus and 5 MB
  • Bill payment
  • P2P transaction
  • Airtel Money to Bank
  • Nickname change

Airtime Bonus is Valid for OWN NUMBER PURCHASE of Airtime only

Airtime purchase for other numbers will not attract a bonus


Question: What Happens To My Existing DATA PAYG Allocation Or Bundles?

  • Any existing Bundle allocation will not be affected by the bonus data. Bonus Data use will supersede the bundles use
  • Any existing PAYG allocation will not be affected by the bonus data. Bonus Data use will supersede the bundles use)
  • Any Bonus Airtime will be used first before Airtel money Bonus Airtime

Question: What Happens When I Buy A Scratch Card Instead?

  • Bonus available only with purchase of Airtime using Evalue
  • Offer available for both the STK and USSD menu Airtime Purchases (*778# and *121#)
  • Available to the Airtel money registered Customer Base only (Fully Registered and Temp state numbers)

Question: How Long Does My Bonus Last?

Answer: All Bonuses (Data and Airtime) is valid until after 23:59 on the Day of allocation and Any Balance unused after 23:59 will be forfeit


Question: How Do I Check My Bonus Data Balance?

Answer: To check Bonus Usage Dial *123# on any handset


Message Sample:

You have K25 of Bonus Airtime and 15MB of Data valid until 23:59 today. Go For It only with Airtel Money

For any Queries email: AirtelMoneyRecoveryDesk@zm.Airtel.com