Airtel Money is simple to use. Each flow has several simple steps to get you on your way




































































































































How to activate my Airtel money account

Customer Status Message to receive when you dial *778# What To Do

Customer Not Registered

"Dear Customer You are not registered for Airtel Money. Kindly visit an Airtel Shop near you with a valid NRC / Passport"

Visit any of the nearest Airtel Shops Near you with either a National Registration Card, Valid Passport  or Valid Driver's License and your account will be registered for you

     

Customer Registered but not activated

Dear < First Name, Last Name> Welcome to Airtel Money, To get Started Please Select
1. To Proceed
2.  To report  Wrong Name

If you select option 1. continue with the instructions and enter 1234 as the activation PIN(i.e. the Default PIN). Then enter your new PIN which can be any 4 numbers except 1234.
If you select option 2. Visit any of the nearest Airtel Shops Near you with either a National Registration Card, Valid Passport  or Valid Driver's License and your account details will be updated.

     

Customer Registered and Activated

Welcome to Airtel Money
1.Send Money
2.Get Cash
3.Make Payments
4.Buy So Che Pack or Airtime
5.MasterCard Prepaid
6.My Account & My PIN

Feel free and Transact all you can. Remember to keep your PIN secure and visit your Nearest Airtel Money Shuwa Shuwa agent for any Deposits that you need to make

     

Customer Registered and Activated but may have forgotten PIN

Welcome to Airtel Money
1.Send Money
2.Get Cash
3.Make Payments
4.Buy So Che Pack or Airtime
5.MasterCard Prepaid
6.My Account & My PIN

After Attempting to change their PIN by selecting option 6."My Account" then option 2. Change PIN and failing to remember their PIN, the customer must then Visit any of the nearest Airtel Shops Near your area with either a National Registration Card, Valid Passport  or Valid Driver's License and their PIN will be reset after the customer has been proved to confirm the account is theirs


Note: your pin allows you access to your money and must be kept secret.



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How to Change My Pin

  • Step 1. Dial *778#
  • Step 2. Select My Account then option 2 Change Pin
    By entering your pin you consent to using your Airtel money account and terms and conditions as set by Airtel and Available on www. Airtel.Africa.com/Zambia
    Enter 1 for Yes
  • Step 3. Enter old pin
  • Step 4. Enter New Pin (Enter 4 digit pin you must keep secret)
  • Step 5. Re-enter new pin to Confirm)

You will then need to deposit money onto your Wallet


How – Simply take your cash to the nearest airtel money agent or Airtel Centre and ask to deposit money onto your Airtel money account. Depositing is free there is no charge to deposit.

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How to Buy Airtime

  • Dial *778#
  • Select Option 4 “Buy a So Che Pack or Airtime”
  • Then select option 2 “Airtime”
  • Select  1 “For Yourself”
  • Enter the Amount
  • Enter PIN to confirm your Airtime Purchase


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How to Send Money

Sending money allows you to send money to any number (Airtel, Mtn or Zamtel). It's the easiest, cheapest and simplest way to send money to anyone countrywide. Once they recipient gets the money they can withdraw it to get cash or use it to pay for goods and services from their phone

  • Dial *778#
  • Select Option 1 “Send Money”
  • Select option 1 “Receiver’s Number”
  • Enter the Phone Number e.g 0977000000 / 0966000000 / 0955000000”
  • Enter the Amount
  • Enter PIN to confirm your transaction


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How to Pay for your MLIFE Policy


  • Dial *778#
  • Select Option 3 “Make Payment”
  • Select option 8 “Others”
  • Select option 4 “Insurance”
  • Select option 1 “MLife”
  • Enter the amount
  • Enter policy number(mobile number of policy holder eg 0977000000)
  • Enter PIN to confirm your transaction“

MLIFE FAQs



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How to pay for DSTV

  • Dial *778#
  • Select Option 3 “Make Payment”
  • Select option 3.DSTV
  • Select option 1. DSTV Account or 2. Box Office Movie Rental
  • Enter the amount
  • Enter DSTV Account No.
  • Enter PIN to confirm your transaction“


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How to pay for Muvi TV

  • Dial *778#
  • Select Option 3 “Make Payment”
  • Select option 5. Muvi TV
  • Enter Amount
  • Enter Muvi TV Account No
  • Enter PIN to confirm your transaction“


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How to Pay Zesco

  • Dial *778#
  • Select Option 3 “Make Payment”
  • Select option 1.Buy ZESCO units
  • Enter Amount
  • Enter Zesco Prepaid Meter No.(11 digit ZESCO Prepaid meter Number)
  • Enter PIN to confirm your transaction“


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How to Pay for GOTV

  • Dial *778#
  • Select Option 3 “Make Payment”
  • Select option 2.GOTV
  • Enter Amount
  • Enter GOTV Account No.
  • Enter PIN to confirm your transaction“


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How to pay your water bills

Lusaka Water

  • Dial *778#
  • Select Option 3 “Make Payment”
  • Select option 6.Lusaka Water Bill
  • Enter Amount
  • Enter Lusaka Water Account No.
  • Enter PIN to confirm your transaction“

Note: This service pays for your monthly water bill. Prepaid token purchase coming soon



Pay Other Water Bills

  • Dial *778#
  • Select Option 3 “Make Payment”
  • Select option 8 “Others”
  • Select option 2.Water Bills
  • Select option 1. Nkana Water / 2. North Western Water / 3. Lusaka Water Token ( prepaid)
  • Enter the amount
  • Enter (Respective) Water Account No.
  • Enter PIN to confirm your transaction“


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How to pay bills using "OTHER" option

  • Dial *778#
  • Select Option 3 “Make Payment”
  • Select option 8 “Others”
  • Select option 1. Enter Business Name
  • Enter Business Name
  • Enter the amount
  • Enter Reference / Invoice No.
  • Enter PIN to confirm your transaction“


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How to Withdraw Money

This feature allows you to withdraw money from any Airtel centre or Airtel money agent point

  • Dial *778#
  • Select Option 2. Get Cash
  • Select option 1. From Agent
  • Select option Enter Agent Code/ number
  • Enter the amount
  • Enter PIN to confirm your transaction“


Note: ATM withdrawal coming soon
You will need to present your Valid ID when withdrawing

For other services visit an Airtel Money Agent or airtel centre for a simple hands on demonstration


 

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So Che on Airtel Money FAQs


Question: How can I buy So Che Pack on Airtel Money?

  • Dial *778#
  • Select Option 4 “Buy a So Che Pack or Airtime”
  • Then select option 1 “So Che Pack” and pick the preferred So Che  and get 100% Bonus on your pack purchase

Question: Are there any Charges to Buy a So Che Pack with Airtel Money?

Answer: There are absolutely no Charges to buy a So Che pack on Airtel Money


Question: Are there any differences when you buy Airtel Money?

Answer: Not yet but look out for Airtel Money Specials when you buy a So Che Pack through Airtel money


Question: What are the benefit of buying a So Che Pack through Airtel Money?

Answer: Its Quick And Convenient - No Need to buy Airtime then buy a So Che Pack. Buy one directly with your E-value on Airtel Money.


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Activate Your Airtel Money MasterCard Virtual Card


It is a MasterCard that is linked and pre-funded by the existing balance in your Airtel Money Account. The card enables customers carry out ONLINE payments at any Institution/ shop accepting MASTERCARD!

The card is virtual because you request for the card Via USSD & receive card details in an SMS.

Virtual Card Request costs only ZMW 5 which will be deducted from your Airtel Money Account


  • Dial *778#
  • Select option 5 MasterCard
  • Select option 1. Virtual Cards
  • Select option 1. Request New Virtual Card
  • Enter Virtual Card Name (Any name to be used as Virtual Card Nickname)
  • Enter PIN to confirm transaction

You will then receive an SMS as follows “VCN successfully created though: "The Virtual Card Number 12345678901234 with CVV 123 and expiry date 08/2016 is generated successfully”

YOU ARE ADVISED TO NOTE DOWN THE DETAILS AND DELETE THIS SMS AFTERWARDS AND NOT SHARE YOUR VIRTUAL CARD NUMBER & CVV CODE WITH ANYONE


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