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Useful Numbers


IVR

Customer Care Numbers Description Accessibility
111/121 Customer Care Line Accessible to all subscribers IVR with option to transfer to live agent
4141 Data Helpdesk Accessible to all subscribers IVR with option to transfer to live agent
131 Postpaid Helpline Calling accessible to only Postpaid subscribers
170 170 SMS Customer Feedback Line SMS Request are received on email wecare@Airtel.com
190 Dealer Helpline Calling accessible to registered dealer lines/SMS to SWAP available


USSD

Customer
Care
Numbers
Description Accessibility
*121# Self Service Code Postpaid and Prepaid
*456*2# Free SMS Balance All Subscribers
*140* recipient's number # Call Me Back All Subscribers
*141*2*phone number# Family & Friends
(To Add numbers)
All Prepaid Subscribers
*141*3# Family & Friends
(To remove numbers)
All Prepaid Subscribers
*141*5# Family & Friends
(To view numbers)
All Prepaid Subscribers
*141*707# Payphones- Migration (monthly) All Prepaid Subscribers
*141*710# Youth Service Package
(to opt out)
All Prepaid Subscribers
*141*8*recipient's number# Credit me All Subscribers
*141*712*1# Data Bundles
(N5000/30days)
All Subscribers
*141*712*2# Data Bundles
(N10000/30days)
All Subscribers
*141*712*3# Data Bundles
(N500/day)
All Subscribers
*141*712*4# Data bundles
(N1000/30days)
All Subscribers
*141*712*0# Check Data bundle Usage All Subscribers
*123# Balance Confirmation All Subscribers
*126* recharge pin number# Recharge card/voucher loading All Subscribers


SMS

Customer Care Numbers Description Accessibility
GET INTERNET SETTINGS Send the keyword "INTERNET phone make phone model to 232. E.g, to get settings for Nokia N90.

Send "internet Nokia N90" to 232
All Subscribers
GET WAP SETTINGS Send the keyword "WAP phone make phone model to 232. E.g, to get settings for Nokia N90.

Send "wap Nokia N90" to 232
All Subscribers
GET MMS SETTINGS Send the keyword "MMS phone make phone model to 232. E.g, to get settings for Nokia N90.

Send "mms Nokia N90" to 232
All Subscribers

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