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Roaming Service on Airtel


Global Roaming

You allowed to make or receive voice calls, messages and have access to internet services outside the geographical coverage area of your own home network. You can enjoy this both on postpaid and prepaid.

If you are a postpaid customer, you must contact Airtel to have your number activated with roaming well in advance before departure to other destination countries

However, we also have the flexibility of activating the service when you are already outside Ghana.

If you are on Prepaid, you are only required to have a good amount of airtime.


One Network Roaming

This roaming service is default for both postpaid and prepaid customers. It allows you to access all services on Airtel One Network countries the same way as when you are in your home country


The One Network operating countries in Africa are:


Operator Country Local call Call back home SMS MTC
Airtel Congo DR 1.50 2.50 1.00 2.50
Airtel Congo B 1.50 2.00 1.00 3.00
Airtel Gabon 2.00 3.00 1.00 2.50
Airtel Kenya 1.00 3.00 1.00 2.00
Airtel Madagascar 3.00 15.00 1.00 4.00
Airtel Malawi 1.50 6.00 1.00 3.00
Airtel Niger 2.00 2.50 1.00 2.50
Airtel Nigeria 1.00 2.00 1.00 1.00
Airtel Rwanda 1.00 2.50 1.00 2.00
Airtel Seychelles 5.00 12.00 1.00 4.00
Airtel Chad 3.00 3.50 1.00 3.50
Airtel Tanzania 1.00 3.00 1.00 2.00
Airtel Uganda 1.50 2.00 1.00 2.00
Airtel Zambia 3.00 6.00 1.00 3.00
Airtel India 3.00 3.00 1.00 0.50


Benefits of One Network Roaming

All calls you make are charged using the visiting country's local currency and rates


Roaming Saving Tips

Voice Calls, SMS and Internet services while roaming are charged at a higher rate than local calls. Unnecessary calls may accumulate high bills

Calling Airtel's Customer Care Number (+233260000100) from Airtel mobile phone is charged at the applicable roaming rate as a call back to Ghana

Receiving a call while on global roaming is not free


What You Can Do While Roaming

You can make and receive voice calls, send and receive SMS and use the internet

All the services available on roaming are charged according to the roaming partners charges

Charges are in different currencies which are later converted to Ghana Cedis during billing


Getting Connected Abroad

On arrival in another country, Airtel roaming partner network will automatically be selected upon switching on the device

If automatic selection fails, you can manually select network

Android:  Menu>Settings Option > Select phone settings > Network / Operator selection >

iPhone: Settings>Cellular

A prompt search will then be made for all available networks and you have the liberty to choose a network of your preference


New Roaming Products

Global Data Bundle

You can choose from 3 different bundles to use while roaming in selected destinations.


One Network Roaming Bundle

Buying this bundle allows you to roam in One Network operating countries at more affordable rates


Roaming Team Contact

Customer care Number
Long format +233260000100
Short format:  100


Reporting Roaming Issues
TSGGH@gh.airtel.com


Direct Contact with Roaming Team
Eunice Agyeman + 233266000563
Group Email roaming@gh.airtel.com