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Customer Care

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We’re here to help you

We can help you choose the best plan and phone for you. Then we can help you use them.


If you have any questions at all - about your phone, your plan or how to use our services - just call us.


We want you to stay with Airtel for the long term. That's why we spend time and effort to look after you.


For Prepaid Customers


To call us, just dial 100 from your Airtel phone for free or dial +255 78 4105 400 +255 78 4104 800 from any phone (this is a paid call).


For Postpaid Customers


Our corporate advisors spend time understanding your business. They work as part of your team to make sure that you make the most of Airtel. Ask to speak to a corporate advisor by calling  101  using your Airtel Postpaid number for free or by calling +255 78 4105 401 from any number (this is a paid call) and they will put you in touch with a corporate advisor.