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Customer Care

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Help Desk

We can help you choose the best plan and phone for your needs. Then we can help you use them.

If you have any questions at all - about your phone, your plan or how to use our services - just call or email us.

We want you to stay with Airtel for the long term. That's why we spend time and effort to look after you.

For Prepaid Customers

To call us, just dial 100 from your Airtel phone for free or dial +255 78 4105 400 +255 78 4104 800 from any phone (this is a paid call) or send an email on helpdesk@tz.airtel.com

For Postpaid Customers

Our corporate advisors spend time understanding your business. They work as part of your team to make sure that you make the most of Airtel. Ask to speak to a corporate advisor by calling 101 using your Airtel Postpaid number for free or by calling +255 78 4105 401 from any number (this is a paid call) and they will put you in touch with a corporate advisor. You can also email your query on helpdesk@tz.airtel.com


Airtel products USSD
Service Shortcode
Yatosha *149*99#
OMG *148*88#
Daka Salio *149*44#
MOD 901000000
Islamic Portal 901004444
Christianity Portal 901005555
Voice Chart 901006666
Mwananchi news alerts *149*37#
Airtel Money *150*60#
Airtel Classified *149*12*1#
CRBT 15578
International Pack *149*13#
Registration Status *106#
Language Change 140
Call centre 100
Balance check *102#
Voucher Recharging *104*scratched numbers#
Please Call Me Service *148*39#