Customer Care

Home > Customer Care  > Contact Us

Contact us


You can contact us by phoning our call centre 24/7, by visiting our Help Desks or by email.


 

Call Centre

Call our Call Centre any time. We'll answer your questions and we'll help you to make the most of Airtel services.


To call us,

  • Dial 111 from your Airtel phone. (toll-free)
  • Call +260 977 770097 from any phone if you are abroad (charges will apply)


 

Business Customers

Our business advisors spend time understanding your business. They work as part of your team to make sure that you make the most of Airtel . Ask to speak to a business advisor by,

  • Calling +260977915000 from any other phone. (charges will apply)

 

 

Email and SMS

You can email us on customerservice@zm.Airtel.com  or send us an SMS to 4343

Should you need to get in touch with us, we offer a number of ways in which you can contact us: