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WhatsApp Customer Service FAQS


What is Airtel WhatsApp Customer Service?

Is platform internet based platform through which Airtel Subscribers can contact Airtel about product and services via WhatsApp.


How do I access Airtel WhatsApp Customer Service?

Simply send a WhatsApp message to the following numbers: 0977 122333, 0979 221056 and 0978 122777.  Note that you need to have data and an active Whatsapp account.


Is the service available to all Airtel subscribers?

The service is available to all. However, postpaid customers are encouraged to contact their respective account Managers.


What are the benefits using WhatsApp Customer Service?

  • Its free! You just need to have data and an active WhatsApp account.
  • Quick response to your enquiries on Airtel products and services
  • With this service, you are able to send us pictures, screenshots of your phone, voice notes and the location where you may be to help us resolve your product or service queries.