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Infotainment FAQs


What is Infotainment?

Infotainment is a push and pull based Mobile service with various features that give users easier and more diverse ways to learn and have fun.

The services under infotainment are accessible on SMS, IVR, WAP and USSD.


What are the Benefits to the customers?

Infotainment has the following benefits to the user:

  • Easy access: Users can access content by following simple steps using any of the four (SMS, IVR, WAP and USSD) modes of access. e.g. by Simply dialing *301# , Texting Info to 301.
    Texting Keyword of interest (i.e. Beauty) to 301 or just calling 301.
  • Affordability: users get quality Information and Entertainment at the prevailing low prices.
  • Convenience: users are able to access Cooking Tips, Jokes, Dating Tips, News, Sports Updates plus a lot more from their phone(s) anytime.
    Users can also turn their phones into personal Tutors by simply subscribing to Mtutor which is a Mobile learning platform/service offering Maths, English, Physics, Chemistry plus a lot more Tertiary Courses.

I have a low end /entry level / non-data supported handset. Can I use Infotainment Services?

Yes, just dial USSD code *301# or send keyword of your Interest i.e. JOKES to 301 or call 301


How to access content via WAP

Simply text Info to 301 and a link (http://infotainment.zm.airtellive.com) will immediately be sent to your phone for you to browse our services and be able to subscribe to those of your interest.


What are the charges for WAP?

WAP subscription(s) cost K 0.676 for a daily pack, K3.433 for a weekly pack and K4.598 for a monthly pack.


How to access content via IVR

Simply call 301 and Listen to the Voice Prompts.

What are the charges for IVR?

IVR subscription(s) cost K 0.676 for a daily pack, K3.433 for a weekly pack and K4.598 for a monthly pack.


How to access content via USSD

Simply dial *301#


What are the charges for USSD?

The USSD subscription(s) cost K0.676 for a daily pack, K3.433 for a weekly pack and K4.598 for a monthly pack.


How to access content via IVR

Simply call 301 and listen to the Voice Prompts.


What are the charges for IVR?

IVR subscription(s) cost K0.676 for a daily pack, K3.433 for a weekly pack and K4.598 for a monthly pack.


How to access content via SMS

Simply send to 301 and get content. E.g. to get Health Tips, type HEALTH and send to 301


What are the charges for the SMS?

The SMS subscription(s) cost K0.676 for a daily pack, K3.433 for a weekly pack and K4.598 for a monthly pack.


How to access content via SMS-Combo

  • Customer gets a call from our OBD that describes the content available.
  • Customer calls 301 that describes the content available.
  • Customer is prompted to subscribe to service and given the price.
  • After Subscribing, User then receives content via text and voice for duration (daily, weekly or Monthly) of their subscription.

What are the charges for the combos?

The Combo subscription(s) cost K0.676 for a daily pack and K3.433 for a weekly pack. K4.598 for a monthly pack.


How is content pushed to customers after subscribing to SMS-Combo?

For SMS Combo the User will receive a text alert on their mobile phone and a call via OBD for the voice alert.


What is the difference between SMS and SMS combo?

The SMS combo combines voice and text as one (combo). The SMS service is only text.


Can a customer switch to another Service during the length of their subscription? E.g. from Cooking Tips to Health Tips?

Yes, they can deactivate the subscription to that service anytime and subscribe for a different service of interest.


Who can access content on infotainment?

Any Airtel subscriber can access content. By simply:

  1. Texting Info to 301
  2. Dialing the USSD code *301#
  3. Go to http://infotainment.zm.airtellive.com
  4. Texting Keyword of Interest to 301 i.e. Love, Music, Gossip, News, Yoga, Beauty, Fashion

How does the customer deactivate the subscription?

Customers can deactivate/manage their subscription(s) by simply dialing *301* 7#
Customers can also deactivate all subscriptions by Texting STOP to 301


What type of packs are available?

Daily pack (Recurring and Once-off)
Weekly and Monthly packs (Recurring)


       

USSD, WAP, IVR and SMS, Pricing.

Daily

Weekly:

Monthly:

K 0.676

K 3.433

K 4.598