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Self Care


Question: What is 121?

Answer: 121 is another exciting innovation from Airtel. It’s a self-service portal that allows customer to access different products and services offered by Airtel by simply dialing one short code. No need to remember all the other short codes, it’s a one stop shop.


Question: How can I access 121?

Answer: simply dial *121# and select the service of your choice


Question: Who can access 121?

Answer: It is available to all Airtel customers, Prepaid and Postpaid


Question: How much does it cost?

Answer: It is a free service


Question: Is it a promotion?

Answer: It is not a promotion. It is a self-help service. A one stop shop