voice and text
Question: What is 121?
Answer: 121 is another exciting innovation from Airtel. It’s a self-service portal that allows customer to access different products and services offered by Airtel by simply dialling one short code. No need to remember all the other short codes, it’s a one stop shop.
Question: How can I access 121?
Answer: simply dial *121# and select the service of your choice
Question: Who can access 121?
Answer: It is available to all Airtel customers, Prepaid and Postpaid
Question: How much does it cost?
Answer: It is a free service
Question: Is it a promotion?
Answer: It is not a promotion. It is a self-help service. A one stop shop
Question: What services can I access?
- My Airtel My Offer: Data Offers, International Voice Offers, Local Voice Offers, Hello Tunes.
- My Account: My Number, My Tariff Plan, Balance recharge/ Top Up, Loyalty Points.
Tariffs and plans: Classic per minute, One Time, Family, Generation X, Freedom, Talkamo, Club Zed.
Promotions: dependent on prevailing promotions.
Smart Services: Call Me Back, Missed Call Alert, Hello Tune, Do Not Disturb, facebook without Internet, Siliza , Number Freeze Classifieds, Airtel Football.
Airtel Money: Buy Airtel, send money, pay bills, withdraw money, bank services.
Data services: All data & BlackBerry plans and usage check.
Find a store: Locations of ALL our Service Centres around the country.