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Loyalty Program

What Is Airtel Loyalty Program?

It is a reward program from Airtel aimed at recognizing and appreciating all Airtel Ghana customers for every amount spent on the consumption of any Airtel product or service.


How does the program work?

Upon consuming any of Airtel Ghana’s paid products or services, (i.e. voice calls, SMS, VAS etc.), you will be granted rewards and level points. For every 0.10Ghp Airtel Ghana credit you spend, you earn 1 point. Your accumulated points can be traded for different rewards and benefits.


How to join/participate?

SMS
You will be required to text EN to short code 566 for free to be enrolled.

USSD
Enrolment can also be done through USSD code *121#→1 My Account→5 Loyalty rewards→1 Enrol

MAMO
Customer can enroll through MAMO by calling 141 and following the voice prompts to enroll.

CALL CENTER
Customer can call the call center on 566 and be enrolled through the GUI (Graphic User Interface).



Reward points

These can be used to exchange for items from the Loyalty catalogue. All customers will earn both reward and loyalty points after enrolment. Silver customers earn 20% and Gold customers earn 50% more than Ivory customers

How to check your Reward and Level points

Reward points
SMS – Text BAL to 566
USSD – Dial *121#→1 My account→5 Loyalty rewards→5 LMS Points
MAMO – Dial 141

Level points
SMS – Text TL to 566
USSD – Dial *121#→1 My account→5 Loyalty rewards
MAMO – Dial 141
For more information call the dedicated line in the call center at 566



Redemption of Reward points

To redeem through SMS, simply text RD. Leave a space, text item code and send to short code 566. Dial *121# or 141 to redeem GSM items through USSD and MAMO respectively. Customer will receive a voucher code, which you will present to a partner outlet or Airtel showroom to obtain the item redeemed. For GSM items redeemed (Voice minutes, SMS/Data) they will be credited to your account directly.


Dial *133*29# to check your reward SMS balance and *133*20# to check reward airtime balance for on-net calls.


Points transfer/sharing
Customers can transfer or share points with their family and friends through;
SMS – type TR - leave a space –type customer’s number – leave a space – type points to be transferred and send to 566
USSD – Dial *121#→1 My account→5 Loyalty rewards
MAMO – Dial 141


Contact


Call 115 or visit any Airtel shop for further assistance.