Premier Customer Benefits

With Airtel Premier, we provide you with the convenience to do anything you can do at the comfort of your home or office!

24 Hr. access to exclusive Airtel Premier helpline dial 100 or +254733100100 Exclusive Premier email box:

Premier Lounge Access at the following locations

Shop Location
Oval Shop Ground Floor, The Oval Building, Westlands
Sarit shop Basement, Sarit Centre Mall, Westlands
Koinange shop Uniafric House, Koinange Street, Nairobi
Parkside shop Ground Floor, Parkside Towers, Mombasa Road
Thika Road Mall Shop 2nd floor, TRM Mall, Thika Road
Mombasa shop Khamisi House, Moi avenue

You can also access services at our other shops.


  • 1st free trials on new products & services
  • Free SIM replacement in case of damage/upgrade
  • Airtel Zawadi: Earn 2 points for every 10 spent on Airtel network. Dial *326# to enrol
  • Special invitation to Airtel High Networking Events
  • Exclusive Interviews hosted on You-Tube
  • All communication via SMS from us will bear the name PREMIER

One Network

Enjoy a borderless mobile phone network across Airtel's Pan-African community where there is:

  • No registration
  • No extra fees
  • No roaming or international access deposit
  • No need to remember to change tariffs before travelling

Enjoy a seamless experience in the following countries in the One Network family:

Burkina, Chad, Congo B, Congo DR, Gabon, Ghana, Madagascar, Malawi, Niger, Nigeria, Rwanda, Sierra Leone, Tanzania, Uganda, Zambia, Seychelles, India, Bangladesh and Sri-Lanka.

With One Network you can:

  • Call, SMS and browse at local rates
  • Receive calls for the first 100 minutes free.
  • Top up with local scratch cards or those bought from country of origin. Dial 138*Serial number
  • Have a SIM swap done seamlessly at any Airtel Premier store
  • Enjoy Value Added Services on your home network (e.g. voice mail and web2sms)
  • While roaming you can contact Customer Care on +254 733 100 100

Feedback, Terms and Conditions



Find out what special benefits await you. Learn More

Premier Rewards

Our way to bring a smile to our customers’ faces. Learn More


By virtue of being a Premier customer, you have exclusive access to these products and services. Learn More

Special Offers

Enjoy one of a kind offers tailor-made just for you. Learn More