Customer Care

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We're here to help you

We can help you choose the best plan and phone as well as get the best out of them.

If you have any questions at all -about your phone, your tariff plan or how to use our services- just dial 100 or email to:

We want you to stay with Airtel for the long term, that's why we are dedicated to looking after you.

Contact us

You can contact us by phoning our free 24-hour call centre, visiting our help desks or by email.


Free 24-hour call centre

Call our 24-hour call centre any time - for free. We'll answer your questions and we'll help you to make the most of Airtel services.


Help for Prepaid customers

If you are an Airtel Prepaid subscriber, dial 100 from your mobile phone or (+254733100100) if you are abroad.


Help for Postpaid customers

  1. To call us, just dial 100 or (+254733100100) if you are abroad.
  2. Help for data customers - Call 232 or (+254733100100).

Help for Corporate customers

Our corporate advisors spend time understanding your business. They work as part of your team to make sure that you make the most of Airtel. Ask to speak to a corporate advisor by dialling 100 from your phone. You can also dial 0733 100 100 from any phone, or +254733100100 if you are abroad and we will put you in touch with a corporate advisor.