Customer Care

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We're here to help you


Any organization can give a customer service. At Airtel, we like to believe we give the experience, over and above the service.

Not just any experience, but quality experience. We want you to stay with Airtel for the long term, that's why we are dedicated to looking after you.


Free 24-hour Call Centre:

Call our 24-hour Call Centre any time - for free. We'll answer your questions and we'll help you to make the most of Airtel services.

Whether a Prepaid, Postpaid or Corporate customer, you can dial 100 from your mobile phone or 0733 100 100 from any other network. If abroad, ensure to add the 254 country code before the number i.e. +254733100100.


Email us:

If you have any questions at all about your phone, your tariff plan or how to use our services you can also email us on customerservice@ke.airtel.com


Self Service:

Did you know you can access any of our products or services by dialing *100#? Try it today to enjoy easy self-service options on the menu