Premier Customer Benefits


  • Dedicated help line:


    Enjoy priority calling to our call centre which means easier access to an agent and quick resolution to all your complaints.

    Simply dial our Premier helpline 977 or send us a message via WhatsApp 0999121121

  • Exclusive Email facility:


    You can reach us via email on for all your queries, a dedicated team will be available to provide immediate resolution.

  • Convenient service at your doorstep for all your internet, BlackBerry and SIM replacement requests.
  • Dedicated walk-in at our Airtel Premier suite.


  • Free product trials and previews
  • 'Airtel Premier' name display on you phone and priority service in all Express Plus shops and corporate suites. No waiting in line.
  • Suprise offers on your birthday and Airtel network anniversary (Birthday offers subject to the premier customer's provision of their birthday info)
  • Airtel sponsored trips to watch Manchester United live matches(Such trips are subject to Premier customer usage behaviour and raffle draw resaults)
  • Exclusive offers on Airtel's 141 'My AIrtel My Offer'(MAMO) service. Dial in and hear specific suprise offer just for you. With MAMO, the suprise never end!


  • Default enrollment into Rewards Program
  • Double Rewards points on special occasions

One Network (Prepaid and Postpaid)

Enjoy being a local customer when travelling to any other country where Airtel operates.(Airtel coverage is in the following countries; Malawi,tanzania,Zambia,Kenya,Rwanda,Uganda,Nigeria,Democratic Republic of Congo,Congo Brazzaville,burkina Faso,Madagascar,Ghana,Chad,Seychelles,Siera Leone,Sri Lanka and Bangladesh).

For prepai customers, there is no registration required.Postpaid customers require registration for the service


  • Receive calls for free on both prepaid and postpaid.
  • make calls at local rates in the host country like you would back home.
  • On prepaid,you can recharge using a local Airtel Malawi recharge Vouchers or the host Airtel network vourchers.

Dial 977 from any One Network country and connect to your Malawi Premier call centre.

Enjoy the convenience of replacing your lost SIM in any Airtel One Network country that Airtel operates in Malawi,Tanzania,Zambia,Kenya,Rwanda,Uganda,Nigeria,Niger,Democratic republic of Congo,congo Brazzaville,Burkina Faso,Madagascar,Ghana,Chad,Gabon,Seychelles

For international roaming, Dial +265999900977 from any country in the world to connect to your Malawi Premier call centre helpline.

One network is available in Africa (17 countries) and Asia (3 Countries). Prepaid and Data services are available in most of these countries.Visit our weebsite or write us to check which service is available in which country.

Ensure you are on Airtel network in order to enjoy One network is advisable to search for Airtel Network manually on Network Connections.

Airtel customers on the One Network service can recharge airtime using either Malawi recharge vourchers or the visited Airtel Network's recharge vouchers.Follow instructions on the home Network,s recharge voucher and follow the instructions. e.g. for Malawi dial *136* PIN Code#

When using the Visited Network's local recharge voucher; Dial 138* followed by the hidden pin or dial 1380 followed by the pin.

Airtel credit service-Kutapa

Airtel Kutapa Service

Exclusive to the Premier customer, enjoy the convenience of getting airtime on credit from MK, MK100,MK500 and MK1,000. Simply dial *533*50#; *533*100#; *533*500#; or *533*1000# respectively.

Terms and Conditions

Premier Rewards

Rewards and Recognition is airtel's way of making our most valued customers feel special.


Premier Services

As a valued partner of airtel Malawi’s ongoing success, it is our pleasure to....

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Special Offers

on a large selection of phones, devices and accessories.



Find out what special benefits await you.