1

Send Money

Send money at any time and from anywhere.

  • Dial *182#
  • Select send money
  • To Mobile Number
  • Enter receiver Mobile number (person you are sending to)
  • Enter amount
  • Enter your Airtel Money PIN
  • You will receive a confirmation message
2

Buy Airtime / Data and Voice Bundles

1. Buy Airtime

Buy airtime without scratching a card or moving out of your comfort for self and someone else.

  • Dial *182#
  • Select (2) Buy airtime/Bundles
  • Select Buy Airtime (option 1 for self-top-up)
    • Own number (1 for self-top-up)
    • Enter Amount for Payment
    • Enter your Airtel Money PIN
  • Select Buy Airtime (Option 2 Other Number)
    • Enter the mobile number (to be topped up)
    • Enter amount for Payment
    • Enter your Airtel Money PIN
    • You will receive a confirmation sms

2. Buy Data

Buy data without scratching a card or moving out of your comfort for self and someone else.

  • Dial *182#
  • Select (2) buy airtime/Bundles
  • Select Buy Data Bundle (option 1)
    • Data for myself
    • Daily Packs
    • Weekly Packs
    • Monthly Packs
    • 4G LTE Bundles

    After selecting one of them

    • Enter your Airtel Money PIN
    • You will receive a confirmation sms
  • Select Buy Data Bundle (option 2)
    • Data for another number
    • Enter Mobile number
    • Daily Packs
    • Weekly Packs
    • Monthly Packs
    • 4G LTE Bundles

    After selecting one of them

    • Enter your Airtel Money PIN
    • You will receive a confirmation sms

3. Buy Voice

Buy data without scratching a card or moving out of your comfort for self and someone else.

  • Dial *182#
  • Select (2) buy airtime/Bundles
  • Select Voice Bundle (option 1)
    • Voice pack for myself
    • Daily MaxPacks
    • Weekly MaxPacks
    • Monthly MaxPacks
    • Wiceceka (select from the options available)

    After selecting one of them

    • Enter your Airtel Money PIN
    • You will receive a confirmation sms
  • Select Voice pack for another number (option 2)
    • Voice pack for another number
    • Enter Mobile number
    • Daily MaxPacks
    • Weekly MaxPacks
    • Monthly MaxPacks
    • Wiceceka (select from the options available)

    After selecting one of them

    • Enter your Airtel Money PIN
    • You will receive a confirmation sms
3

Withdraw Money

Agent

Get hard cash from an agent outlet

  • Dial *182#
  • Select option (3) withdraw cash
  • Select (1) from agent
  • Enter agent code(Nick name)
  • Enter amount to cash out
  • You will receive a prompt message with names of the agent.
  • Enter your airtel Money PIN to confirm

From ATM

Get cash off the ATM machine from your Airtel Money account

  • Step 1 (Requesting ATM withdrawal using your phone)
    • Dial *182#
    • Select option (3) withdraw cash
    • Select option (2)from ATM
    • Enter amount to cash out
    • Enter your airtel Money PIN
    • You will receive an SMS with a 6 digit PIN that allows you to withdraw money at ATM
  • Step 2 (Withdrawing from ATM)
    • Choose airtel option on the ATM
    • Enter the 6 digit code
4

Bill Payment

Electricity purchase

Dial *182#

  • Select option (4) Pay Bill
  • Select option (1) Utilities
  • Select option (1) EWSAELEC
  • Enter amount you wish to pay
  • Enter the meter number
  • Enter Airtel Money PIN
  • Confirm & You will receive confirmation message with a token after the transaction

Electricity purchase

Dial *182#

  • Select option (4) Pay Bill
  • Select option (1) Utilities
  • Select option (2) WASAC
  • Select option (1) Check Amount (to confirm your bill amount)
  • Select option (2) Make Payment
  • Enter amount you wish to pay
  • Enter the account number
  • Enter Airtel Money PIN
  • Confirm & You will receive confirmation message after the transaction

Rwanda Revenue Authority (RRA) Taxes

Dial *182#

  • Select option (4) Pay Bill
  • Select option (1) Utilities
  • Select option (3) RRA
  • Enter RRA Reference number (got from the RRA system after declaring)
  • Enter amount you wish to pay
  • Enter Airtel Money PIN
  • Confirm & You will receive confirmation message after the transaction

Pay TVs

DSTV, StarTimes, GOtv Subscriptions

Dial *182#

  • Select option (4) Pay Bill
  • Select option (2) Pay TV
  • Select the merchant
    • DStv
    • Star
    • GOtv
  • Select one option e.g. (2)
  • Enter amount you wish to pay
  • Enter the smart card number
  • Enter Airtel Money PIN
  • Confirm & You will receive confirmation message after the transaction

School fees payment

Dial *182#

  • Select option (4) Pay Bill
  • Select option (3) School fees
  • Select option (1)
  • Enter school code
  • Enter Student Number
  • Enter amount you wish to pay
  • Enter Airtel Money PIN
  • Confirm & You will receive confirmation message after the transaction

Other unlisted merchants

Dial *182#

  • Select option (4) Pay Bill
  • Select option (1) Utilities
  • Select option (4) OTHER
  • Enter the merchant nickname
  • Enter amount you wish to pay
  • Enter the reference number (this can be a word or number)
  • Enter Airtel Money PIN
  • Confirm & You will receive confirmation message after the transaction
5

Financial Services

Bank

Transfers to and fro Airtel money-Bank and vice versa

Dial *182#

  • Select option (5) Financial services
  • Select option (1) Bank
  • Select option (1) Transfer from Airtel Money account
    • Select option (1) to own bank account
      • Select Sender bank (e.g. 1.BCR Bank)
      • Enter the amount
      • Enter Airtel Money PIN
      • Confirm & You will receive confirmation message after the transaction
    • Select option (2) to other bank accounts
      • Select Sender bank (e.g. 1.BCR Bank)
      • Enter account Number of beneficiary
      • Enter the amount
      • Enter Airtel Money PIN
      • Confirm & You will receive confirmation message after the transaction
  • Select option (2) Transfer from Bank account
    • Select option (1) to airtel money account
      • Enter the receiver’s phone number
      • Select Sender bank (e.g. 1.BCR Bank)
      • Enter the amount
      • Enter Airtel Money PIN
      • Confirm & You will receive confirmation message after the transaction
    • Select option (2) to bank account
      • Select Sender bank (e.g. 1.BCR Bank)
      • Select receiver bank (e.g. 3.Equity Bank)
      • Enter account Number
      • Enter the amount
      • Enter Airtel Money PIN
      • Confirm & You will receive confirmation message after the transaction

Statements

Know your account status & flow

  • Select option (3) Bank balance
    • Select Sender bank (e.g. 1.BCR Bank)
    • Enter Airtel Money PIN
    • Confirm & You will receive confirmation message after the transaction
  • Select option (4) Bank statement
    • Select Sender bank (e.g. 1.BCR Bank)
    • Enter Airtel Money PIN
    • Confirm & You will receive confirmation message after the transaction
  • Select option (5) Bank info
    • Select Sender bank (e.g. 1.BCR Bank)
    • Enter Airtel Money PIN
    • Confirm & You will receive confirmation message after the transaction
6

Cross boarder

Transfer Money Abroad

Dial *182#

  • Select option (6) Cross boarder
  • Select option (1) Transfer money abroad
  • Select country you are sending to from a list
    • Select country you are sending to (e.g. 1. Zambia)
    • Enter receiver’s number
    • Enter the amount
    • Enter Airtel Money PIN
    • Confirm & You will receive confirmation message after the transaction

Forex and Terms of Use

Know exchange rates and terms and conditions & flow

  • Select option (2) Check Forex Rates
    • Select country you are sending to from a list
      • Select country you are sending to (e.g. 1. Zambia)
      • Enter the amount (you want to know it’s exchange value as of that day)
      • Confirm & You will receive confirmation message showing the rates after the transaction
  • Select option (3) Terms and conditions
    • You will receive confirmation message after the transaction
7

My Account

Check balance

Know your Airtel Money account balance.

Dial *182#

  • Select option (7) My Account
  • Select option (1) Balance
    • Enter Airtel Money PIN
    • Confirm & You will receive confirmation message with the balance after the transaction

Change PIN

Change your PIN for safety.

Dial *182#

  • Select option (7) My Account
  • Select option (2) Change PIN
    • Enter Old PIN
    • Enter New PIN
    • Re-enter new PIN
    • You’ll receive a confirmation message.

Change Nick Name

Change your Nick name for safety.

Dial *182#

  • Select option (7) My Account
  • Select option (3) Change Nick name
    • Enter Old Nickname
    • Enter New Nickname
    • Enter confirm Nickname
    • Enter PIN to confirm
    • You'll receive a confirmation message.

Reports

Keep to date with all the transactions on your wallet .

Dial *182#

  • Select option (7) My Account
  • Select option (4) Reports
    • Select the report you want to from the list
    • Enter option (1) (e.g. Transaction status)
    • Enter Transaction ID
    • Enter PIN to confirm
    • You'll receive a confirmation message.

Reset Airtel Money PIN

Forgot your PIN? Reset it!

Dial *182#

  • Select option (7) My Account
  • Select option (5) Reset Airtel Money PIN
    • Enter Secret word
    • Enter PIN to confirm
    • You'll receive a confirmation message.

Secret word

Dial *182#

  • Select option (7) My Account
  • Select option (6) Secret word
    • Select if you want to register, modify and forgot secret word
      • Select option (1) (e.g. Register Secret)
      • Enter PIN to confirm
      • Enter secret word
      • Re-enter secret word
      • You'll receive a confirmation message.

Change Language

Dial *182#

  • Select option (7) My Account
  • Select option (7) Language
    • Select from the list between Kinyarwanda, French and English
      • Select option (3) (e.g. English)
      • You'll receive a confirmation message.

Agent Locator

Dial *182#

  • Select option (7) My Account
  • Select option (7) Language
    • Select option (7) My Account
    • Select option (8) Agent locator
      • Select from the list between Key accounts, Locate agents in a city, locate agents in an area or locate agent by nickname
      • Select option (3) (e.g. locate agent by nickname)
      • Please enter agent nickname
      • Please wait as we send you a text with airtel agents near you
8

Buy Goods

Dial *182#

  • Select option (8) My Account
  • Select option (1) Restaurant
    • Select from the list between Carwash, Ogopogo, Lemontree, Mastergrill, Mickey Mouse, Regency, Hellofood
    • Select option (1) (e.g. Carwash)
    • Enter Amount
    • Enter Reference (this can be a word or number)

Other unlisted restaurants

Dial *182#

  • Select option (8) Buy goods
  • Select option (1) Restaurant
  • Select option (8) OTHER
  • Enter the merchant nickname
  • Enter amount you wish to pay
  • Enter the reference number (this can be a word or number)
  • Enter Airtel Money PIN
  • Confirm & You will receive confirmation message after the transaction