Answer - Visit the nearest airtel Shop, airtel distributor shop, Authorized airtel Money agent outlet or any of our Partner banks with a valid photo identification document, fill and sign the customer application form and give back to the agent who will create your mobile wallet account. When your account is created, you will receive an SMS to confirm activation. You then need to change your PIN from the default 1234 to four secret digits. You will again get a confirmation message of your request and your mobile wallet is ready for you.
Answer - To put virtual money into your airtel Money account you need to go to an airtel Shops, airtel distributor shops, Authorized airtel Money Agent outlets or any of our Partner banks and buy virtual money. With airtel Money on your account you can send virtual money to other airtel Money accounts, top up yours or someone else’s airtime account, transfer money to and from bank accounts, pay bills, pay for goods and services (e.g. NPA, DSTV, school fees, Supermarkets), and much more.
To withdraw money from your airtel Money account you need to go to an airtel Shop, airtel distributor shops, Authorized airtel Money Agent outlets or any of our Partner banks and transfer virtual money to the agent who will exchange this for cash.
Answer - Currently, you can access your Eco Bank, GT Bank and Zenith bank accounts using airtel Money. Please note that it has to be an account held in Leones. You can easily transfer money between your airtel Money account and Bank account following simple steps on your phone menu. You can also transfer funds from your airtel Money account to someone else’s Eco Bank, GT Bank and Zenith bank accounts. Any new bank that will be added will be communicated later.
Answer - airtel Money Agents are, generally, airtel Money branded partners in the provision of the airtel Money service. The range and type of agents are continuously being extended to maximize coverage and convenience to include Banks, supermarkets, small merchants, petrol station chains and even sole proprietorship. If you are interested in becoming an agent, please call the agent helpline by dialing *747.
Answer - The case with wrong airtel Money transfer should be negligible as you will always have a chance to review the transaction details for confirmation before submission to the airtel Money system.
If however you send money to the wrong number, take the following steps immediately: Call airtel Customer Care Centre (*747 or 111 or 121) as soon as possible. Once the case has been lodged in, airtel will endeavor to reverse the funds back to the sender. This process could take up to 7 working days
Please keep in mind that airtel will not be liable if the funds have already been withdrawn by the receiving party, or sent from one person to another subsequently.
We strongly advise you to re-confirm your transaction before clicking on the Send / OK key.
Answer -There might be a number of reasons for this:
Your SMS Inbox is full so delete some SMS’s to make space for new ones.
You have diverted messages to screened messages.
On some occasions there may be a delay in receiving your confirmation SMS from airtel Money. If you do not receive SMS confirmation within 20 minutes, kindly call Customer Care on 111 or 121 who will advise on the status of your transaction on the airtel Money system.
Answer - airtel Money services are safe even if you lose your phone. All your transactions are protected by the highest level of security and your PIN. You can replace your SIM card in any of our airtel outlet facilities. Your airtel Money account will be immediately available to you following completion of the SIM card replacement process. As soon as you find out that your phone is lost or stolen immediately alert Customer Care on 111 or 121.
Answer - If you forget your airtel Money PIN please call Customer Care on *747 to reset your airtel Money PIN. A Customer Care representative will need to verify your account with the information you provided during registration. Make sure the data you are providing matches what you used on your registration form. After successful verification you will receive an SMS confirming PIN reset to default PIN 1234. For security purposes you will not be able to conduct any further activity unless you change the default PIN.
Answer - You can track all your airtel Money account activities directly from your phone using various reports located under the ‘tools’ option (last 2 transactions, transaction status, previous day, summary of the day and last month summary).
Answer - Your money is safe since every transaction uses a very high encryption standard that adheres to highest banking security standards and your PIN. In addition to this your airtime account and airtel Money account are kept separate.
Answer - To further protect your privacy and security the nickname functionality was created. You can create or change it any time using the ‘Change nickname’ option in the ‘My account’ section on the airtel Money menu on your phone. The nickname can be utilized to protect your privacy; send and receive money without disclosing your phone number
Answer - You either did not change the default PIN hence your airtel Money account was locked, you entered a transaction amount higher than the amount in your airtel Money account 3 times or you performed an incorrect PIN entry 3 times. Call customer care on 111 or 121 or visit an airtel shop for your PIN to be reset to default and immediately change the PIN to be able to transact using airtel Money.
Answer - The Transaction Fee due to airtel will be automatically deducted from your airtel Money account for chargeable transactions depending on transacted amount. In addition to this airtel will from time to time publish transaction fees.
Answer - If you are below 18 years, you can register an airtel money account, but only in the name of your parent or an authorized guardian. This is because you are considered a minor and as such cannot enter into contract with another party.
Answer - Mobile Banking is a function of airtel Money that enables subscribers to perform banking activities with their mobile phones. It will allow you to use your mobile phone to access your bank account and conduct various bank transactions including:
Deposit money from airtel Money to Bank
airtel Money to Bank transaction is a request to transfer/deposit cash from your mobile wallet to your bank account anytime at your convenience using your mobile phone.
Withdraw money from Bank to airtel Money
Bank to airtel Money is a request to withdraw money from your bank account to your mobile wallet account using your mobile phone anytime at your convenience.
airtel Money allows you to view your Bank Statement using your mobile phone anytime at your convenience
airtel Money allows you to check your Bank account balance using your mobile phone anytime at your convenience