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Easy to use Guide

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ME2U

Service Name

Me2U

Background / Definition

Me2U is an airtime-sharing service. It enables you to top up mobile phones of your friends, and family members directly from your own mobile phone.

Activation Procedure

*166* Amount* Airtel (075/0) number # ok.

Charge per activation.

Message cost is 110/=

Terms and Conditions

-Minimum Account balance of 210/= on the senders phone.

-Minimum amount to share is 100shs

-Maximum amount to be shared in a day is 100,000shs

-Maximum amount to be shared in a month is 1,000,000shs.

-Payphones are exempted from M2U transactions but can receive M2U.

-Ensure the customer has a correct message center number.

Airtel Directory Services

Service Name

Airtel directory

Background / Definition

This is a service where Airtel customers can get contact information of businesses, restaurants, hotels etc.

Activation Procedure

Dial 192

Special Dynamics

Call 192, the customer will be responded to by a customer service agent and given the information requested for either online or sent through SMS after the call.

Charge per activation.

660/- per minute

Airtel Caller Tunes

Service Name

Airtel Caller tunes

Background / Definition

A service which entertains callers by a song playing in the background as the call goes through before the other party receives.

Activation Procedure

-Message option: (Write the word act space Tune No.) & send to 15.

-Tune copying: Calling any of the allocated phone numbers loaded with tunes & they long press the star (*9) button.

-IVR option: By dialing 157 and listening to the variety of the tunes & following the commands to get the desired tune.

-USSD Method: By dialing *157# Yes/Ok & selecting preferred option.

-Web Interface option: By calling 100 and CSR activates the tune only if it’s a customer first time to request. Customers who are changing and renewing can’t be helped using this option.

Charge per activation.

-Service subscription 600/- for 30 days.

-Song download 600/- for 30days

-Call Charges for browsing on dialing 157 - 55/min (first 3 minutes are free

-Unlimited number of songs – 1600/- per month.

Beerako / Malako

Service Name

Beerako / Malako

Background / Definition

A service that allows a customer to get advance airtime on credit and pay later.

Activation Procedure

Dial *155#

Charge per activation.

11% of the borrowed amount.

Terms and Conditions

-Must be a subscriber on Airtel for a minimum period of 3 months.

-Can’t apply with outstanding unpaid airtime balance.

-Usage should be at least 600UGX per month

-Money is recovered next time customer tops up.

Airtel Football

Service Name

Airtel football

Background / Definition

Airtel Football is a service on Airtel Where customers can subscribe and receive real-time SMS alerts from their favorite Team provided by Onmobile in partnership with www.goal.com

Activation Procedure

-Dial 154 listen and follow the prompts.

-Dial *154# and follow the options.

-Send Team Keyword to 154 e.g. Send AFC to 154 to get Arsenal alerts.

Charge per activation.

Subscribe for free Via USSD or IVR or at 220 per message via SMS.

Terms and Conditions

-The offer is applicable to both Prepaid and Postpaid.

-The offer is applicable to both 075 and 070.

-Applicable to all devices types and also applies to both existing and new users of data.

-The pack only needs to be subscribed to once and will be subsequently auto-renewed if subscriber chooses auto-renewal option (at 140 UGX). If subscriber chooses non-auto renewal (220 UGX) option they will be charged for only one day.

SMS - Short Messaging Service

Service Name

SMS (short messaging service)

Background / Definition

A service that enables customers to communicate information through text (data) as opposed to voice.

Service Dynamics / Offer

SMS bundles

On-net bundles as low as 2.5/- to Airtel.

Across networks as low as 40/- to Africell, Smart, K2, UTL & MTN.

Activation Procedure

Dial *180#

Charge per activation.

100/= on-net sms, 130/- off-net

and 220/= to international destinations

Terms and Conditions

-A single message supports up to 160 characters including punctuations.

-When sending a message abroad, the prefix + should be added. Applies to when sending to EA as well i.e. (+44778666, +254733 or +255748….).

Airtel Games

Service Name

Airtel Games

Background / Definition

This is the coolest and most happening gaming service available in Uganda. It is easily accessible from your mobile phone and offers over 1000 games.

Activation Procedure

Send SMS "SUB GC" to 172

Dail *172#

Log onto http://games.ug.airtellive.com

Charge per activation.

Subscription is Ushs.270 daily, Ushs.1100 weekly & Ushs.3200 monthly

Call Conferencing

Service Name

Call Conferencing

Background / Definition

Service that lets you talk with five people simultaneously. Not only ideal for business people but also for catching up with a group of friends when out of town. . In one conference call session six people can join in on the same conversation.

Activation Procedure

-As an Airtel subscriber you are able to initiate a conference call by joining two or more calls, up to a maximum of five calls, with you being the sixth party to the call. Consult your handset instruction manual for details on how to enable each party to join the conference call.

Charge per activation.

-No activation fee is required.

Terms and Conditions

-Service is available to all airtel subscribers both prepaid and post-paid.

-Note that you can include international numbers in your conference call group.

Call Forwarding Service

Service Name

Call forwarding service.

Background / Definition

This service is only available to corporate customers and allows your calls to be forwarded to another number.

Service Dynamics / Offer

Can also be de activated by;

-USSD # #21# Yes (Deactivates the unconditional divert/forward option for voice calls)

-Pressing # # 002# Yes (Deactivates all forms of diverts in the phone)

-By manually cancelling diverts.

Activation Procedure

USSD option of **21* phone No.# Yes (unconditional divert)

i.e. **21*256752603159 #

or navigation through phone;

-Press menu button

-Scroll to settings and select

-Scroll to call settings and select

-Go to call diverts and select on the desired option.

-Select on Activate and choose (To other no.)

-Enter the number (+256752… and press ok.

Charge per activation.

No charge for Activation

Terms and Conditions

-For successful call divert, the customer should have credit on their phone sufficient enough.

-Each call received on the destination number, the customer’s diverted number will be charged depending on their tariff plan.

-In case of low or no credit left on the diverting number, calls will not go through to the diverted number.

-Number to which call is to be diverted to must be entered in international format i.e. +256 75 or in the case of a fixed line to +256 41 etc.

-Calls cannot be diverted to international destination.

Airtel FM

Service Name

Airtel FM

Background / Definition

A service that allows airtel subscribers to dial 171 and listen to songs/channels anytime anywhere.

Service Dynamics / Offer

-To change song anytime during play, press #.

-To change channel any time during song play back, press 0 or the channel number you want to listen to. Ex- to listen to Channel number 4, press 4 on the keypad during song playback.

-You can access your playlist by going to Channel 8 and listen to your saved songs.

-If you want to change the language later just go to Setting channel(Channel 10) and press 1 to choose the language

-To add any of the songs to your personal list, just press * while the song is playing

-To stop listening to Airtel Radio at any time, simply disconnect the call to 171.

Activation Procedure

Dial 171.

Charge per activation.

-First 30secs of the call are free of charge then 55/= per minute for browsing.

-1600/= Monthly - 180 Minutes Free Radio, 1100/= 120 minutes, weekly and 550/= 60 minutes, Daily.

Terms and Conditions

-If customer has less than 1,600/= they fall back to a deduction of 900/= weekly with 120 minutes, or a deduction of 550 UGX/ Daily with 60 minutes.

-Write STOP and send to 171 to unsubscribe. SMS charge is 220/=

-

Magic Voice

Service Name

Airtel magic voice.

Background / Definition

-Airtel Magic Voice’ provides a fun platform that enables customers to change their voices with many options available.

Service Dynamics / Offer

- Your ordinary voice is translated into the Voice of a Cartoon character, a Female, a King or a Grandpa.

-Airtel’s Magic Voice also comes with background features Traffic, Romance or an Airport ambience. Dial in and select desired voice.

-You can unsubscribe for the service by sending SMS "UNSUB" to 176 or Stop to 176

-Any time during the call, they can press 0 to return to their normal voice.

Activation Procedure

Dial 176 followed by the umber you wish to dial.

Charge per activation.

Daily subscription - 220/-

Weekly subscription 850/-

Monthly subscription 1,600/-

Voice Services

Service Name

Voice service (C.U.G.)

Background / Definition

Service that allows customers to subscribe for weekly and monthly calls.

Activation Procedure

Corporate Mega Bonus (C.M.B.) first time activation is done by us in the system

Secondary activation *188#.

Charge per activation.

a) 400minutes @ 15,000/= valid for 14 days

b) 1200 minutes @25,000/= valid for a month (always given to customers who have on this service for more than 4 years)

c) 1000 minutes @30,000/=,valid for a month. (For new customers who have just subscribed for the service).

d) 3600 minutes @75,000/= Valid 3 months

One Network Roaming

Service Name

One network roaming.

Background / Definition

One network is a special Airtel roaming service that allows customers to enjoy the local rates of the visited country, receive calls for free and recharge partner airtime vouchers in all Airtel operations and partner countries.

Service Dynamics / Offer

e) Available in all the 17- Airtel Africa operation countries (Kenya, Tanzania, Rwanda, DRC, Zambia, Seychelles, Niger, Burkina faso, Madagascar, chad, Ghana, Malawi, Congo B, Gabon, Sierraleone, Nigeria), & also India, Bangladesh & Sri Lanka.

f) The One-network roaming benefits are applicable for both Postpaid & Prepaid customers.

g) AIRTEL one network offers:

· Free incoming calls*

· Cheaper Outgoing call rates (local calls in the visited country and call back to Uganda)

· No roaming rental charges

· No security deposits required

h) One can also recharge using home and visited country’s recharge vouchers – Applicable 17-Airtel Africa operation countries (075) by dialing 138 * Visited countries Voucher card . In Airtel India, Sri Lanka and Bangladesh only recharge with Uganda Vouchers by

*130* Voucher no.

-Call customer service for free on (0751100103).+256 7522230110 or send email to CustomerCareSupport@ug.Airtel.com.

Activation Procedure

For Postpaid customers – send an e-mail to Provisioning Team Uganda <ProvisioningTeamUganda@ug.airtel.com> requesting for One-network roaming services to be activated.

For Prepaid customers, One-network roaming services have been activated by default

Charge per activation.

Incoming calls are free up to 100 minutes in a month after which you will be charged 1364.94 UGX per minute

High value customers get 350 minutes free in a month and afterwards will be charged 409 UGX per minute.

Terms and Conditions

Postpaid customers must first deactivate the roaming feature before they can enjoy this service.

New subscribers must first make a test call while at home before travelling so as to get the number registered at the switch.

Customers using internet (one office) will be charged according to the host country’s service plan based on usage in terms of kb

In case of stolen/damaged or misplaced sim card, all replacements are to be done back home but a customer can notify the home customer service agent to block the line/credit upon verification of ownership.


High Value customers are able to carry out sim replacements in the visited country.

The exchange rate for one network is controlled by the one network finance departments of all countries.

Customers who travel back with the host voucher cards can’t use them back home

Customers who don’t have sufficient credit balance will not be able to receive calls.

Local calls should be dialled in any format, international calls and calling back home should be done in the international dialling format i.e. Using the pre-fix (+) followed by the country code then the number of the person one wants to call. e.g. +255784xxxxxx (TZ) or +256752****** (for Uganda).

International Roaming

Service Name

International roaming.

Background / Definition

Airtel Customers can seamlessly continue to use their phone number to make and receive voice calls and text messages, as well as browse the internet and check emails, whilst visiting another country.

Call charges will be in accordance with the standard International Roaming tariffs prevailing at the time.

Airtel Uganda will do the billing, and then will pay the concerned foreign Operator for the call costs incurred by the Airtel Roamer.

My Airtel, My Offer.

Service Name

MaMo. My Airtel, My Offer

Background / Definition

This is a Self Help one stop interactive voice response tool (IVR) with Airtel Products and services

Service Dynamics / Offer

Products that can be found on MaMo;

-Amazing Airtel to Airtel Kyabise voice Bundles

-International voice bundles and Roaming rates,

-Data packages and Blackberry services,

-Hello tunes,

-Airtel Money,

-Beerako

-SMS rates and all value added services.

Activation Procedure

Dial 141

Forever Bonus

Service Name

Forever bonus plan

Background / Definition

Forever Bonus Plan is a tariff plan where a customer will enjoy up to 100% bonus when they recharge/refill.

Up to 20% bonus on 10,000 airtime recharge

25% bonus on 10,001 to 20,000

50% bonus on 20,001 to 50,000

100% bonus on 50,001 or more.

Service Dynamics / Offer

-You can check bonus using USSD *170#.

-Bonus can be used to make both on net and off net calls but not international calls.

-Bonus expires in one day (24hrs) from time you get it.

Activation Procedure

Dial *100*8# and select activate.

Airtel Zone

Service Name

Airtel zone

Background / Definition

Airtel zone is a tariff that offers varying discounts per cell to our customers in different locations throughout the country.

Discounts per cell are based on network traffic and load.

Service Dynamics / Offer

For customer to view the different discount broadcasts on their phone, they must configure handset to receive Cell Broadcast messages. Please perform the following two actions:

Activate the service. The settings required for the service to work are available for most phones under different names: cell broadcast, cell broad, broadcast, cell info, cell info display, CB, Broadcast configuration, area Info etc. under message settings.

Configure your communication channel 50 You will usually find the settings listed in your messages menu under one of these names: list, list settings, list index or channels. Most phone models require a channel name (the name you choose for it, for example, zone) and a channel number (50).

Customer will dial *135*9# to opt out(free of charge).

Activation Procedure

· A customer can register through USSD by dialing *135*1#

· SMS registration can be done by sending 1 to 135

· Activation is one-off and free of charge.

Charge per activation.

-Customer will be charged 6/- on net and 7/- per sec off net

Premier

Service Name

Airtel Premier

Background / Definition

This is a rewards loyalty program aimed at recognizing and appreciating airtel’s high value customers.

Service Dynamics / Offer

Being our premium customer means you are very special to airtel! Through regular SMS and emails, we will inform you about our special packages being offered to you

Airtel's sole aim is to make your experience on our network a very memorable one by bringing pleasant surprises your way with tailor made, relevant and timely offers. Receive first-hand information on all new products launched by airtel.

Activation Procedure

You are automatically enrolled onto the airtel loyalty program and rewarded points on every usage on this network .i.e. SMS, voice and data.

Airtel Rewards

Service Name

Airtel Rewards

Background / Definition

An Airtel reward is programme which will give back to subscribers a percentage of their usage. This will apply to only customers who will join this programme. All prepaid customers are eligible to this programme.

When a customer uses any Airtel charged service(voice, sms, data, Airtel money and VAS)

, he/she will earn points which can be used to redeem On-net voice minutes, on-net SMS and data bundle to use at any time. To redeem a product send word PRODUCT to 141.

Service Dynamics / Offer

There are Four ways to check points:

-USSD :*141*2#

-SMS: send POINTS to 141

-IVR : call 141

-Call customer care on 100

Three levels involved

Entry Level if 0 <= points <=3000

Medium Level >3001 <=7000

Platinum /Premium Level If points > to 7001

Activation Procedure

There are four ways to join this programme:

-USSD: dial *141*1#

-SMS: send JOIN to 141

-IVR: Call 141

-Call customer care on 100 to enroll you