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we are socially devoted

Socially Devoted brands understand the shifting paradigm of customer care. They know that the most responsive and dynamic audiences are on social and those people want responses to their questions and issues.

Airtel Uganda is committed to responding to over 94% of all customer queries. A brand that responds to at least 65% of audience questions on Facebook and/or Twitter, qualifies as a Socially Devoted brand. We aim to surpass this and have been doing so over the past year. Our customers have rewarded us on this. The benefits of Social Devotion are clear - Socially Devoted brands get 3.5 times more Interactions than their less-responsive counterparts.

Quick, satisfactory and personalized responses to our customers' queries are one of the key areas that has contributed to this success. Airtel has improved on our response rate to customers' issues. We will continue to improve on our online customer engagement, making it easy for our customers to engage with the brand.